In Brest, Crédit Mutuel de Bretagne is recruiting experienced customer service representatives.
Crédit Mutuel de Bretagne is recruiting experienced customer service representatives for its branches in the Brest area. The job posting, published on September 28, 2026, is aimed at candidates with at least three years of experience in a retail banking branch. The position involves managing a portfolio of approximately 800 households and includes a 13-day initial training program.
A portfolio of approximately 800 households to support
The recruited individuals will welcome clients and prospects, analyze their needs, and advise them at various stages of their lives, such as a real estate project, a vehicle purchase, or retirement planning. CMB specifies that some portfolios also include the private sector, serving business clients.
The role also includes a sales component: developing and retaining a portfolio of clients through a proactive approach, while supporting them in using digital tools. Account managers will also be responsible for assessing the risks associated with banking relationships and actively participating in the day-to-day operations of their branch.
Banking experience required
Crédit Mutuel de Bretagne requires a minimum of two years of post-secondary education and at least three years of successful experience serving individual customers in a bank branch. The job posting also emphasizes strong interpersonal skills, both in person and on the phone, as well as an interest in sales challenges and a variety of responsibilities.
Upon arrival, new recruits will participate in the FIER program, a 13-day training course covering the company and its values, as well as savings, loans, insurance, and banking services. According to the job posting, this program should enable them to take ownership of their portfolios as soon as they start working at the branch.
Salary and conditions announced
The starting gross annual fixed salary is €31,000. This can be supplemented by annual variable compensation linked to financial and extra-financial performance, as well as by a profit-sharing and participation bonus.
The offer includes a 35-hour work week spread over four and a half days, and seven weeks of paid vacation. It also mentions the possibility of teleworking, meal vouchers with a face value of €10.50, universal service employment vouchers, and preferential rates on banking products and services. CMB states that it will cover 75% of public transport passes.
Two recruitment stages
The process begins with a phone call with a recruiter, during which the candidate’s career goals will be discussed. Recruitment tests will also be administered. The second stage involves an in-person interview with a recruiter and a manager.
Crédit Mutuel de Bretagne is one of the two federations within the Crédit Mutuel Arkéa group, along with Crédit Mutuel du Sud-Ouest. The announcement describes a brand with 205 branches and indicates that it serves individuals, associations, professionals, businesses, and farmers.
Source: RSS export of job offers – Only featured offers: No (www.recrutement.arkea.com)
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